GENERAL

It may be that other services are added in the future but for now we don’t offer a massage service at your home.

Although the practitioner has been trained in pregnancy massage, it’s a UK qualification, which may not be valid for pregnancy massage in France. The rules are complex, so at present Hibiscus Massage considers pregnancy to be a contraindication.

Therefore, if you are pregnant we are very sorry but you will not be able to receive any of our massages.

BOOKING

Our normal hours are from 14:00 – 19:00 Monday to Saturday, by appointment only.

If you’re unable to make it during our normal hours, please tell us the time and treatment you want and we’ll let you know if we can book you in.

When additional sessions are available, we’ll announce them via our Hibiscus Massage Facebook Page.

Under normal circumstances we aim to get back to you within six hours of receiving your enquiry.

As the therapist also manages the reception during busy times it may take a little longer to respond.

PREPARE FOR YOUR MASSAGE

We don’t have a waiting room, so please don’t arrive more than 10 minutes before your appointment. If you do, you may disturb the previous client.

Please arrive 5 – 10 minutes before your appointment. Arriving a few minutes early is recommended so you don’t feel rushed.

So long as you arrive on time, your massage time starts once the practitioner puts their hands on you. If you arrive late, you won’t receive an extension to your scheduled appointment time.

Please be on time to avoid losing time from your massage.

We accept cash, checks and gift vouchers. Please pay us at the end of your session.

We are unable to process bank cards at this time.

We do not offer discounts for cash payments.

CANCELING AND RESCHEDULING

The cancelation policy will be implemented if you cancel less than 2h before your massage start time. You can cancel by text, phone message or email. There will be no charge if you cancel your appointment at least 2 hours beforehand.

Ideally you’ll cancel or reschedule your appointment with at least 24 hours notice. However, sometimes it’s not possible to give this much notice due to sudden sickness or unforeseen events. Therefore, our cancelation policy aims to give you the flexibility you need, while still respecting the limitations of managing a small business.

If you just don’t turn up, or you cancel or reschedule less than 2 hours before the start time you’ll need to pay 50% of your missed treatment cost before we accept any further bookings from you.

Should we need to apply the cancelation policy, you’ll be invoiced via email and this amount must be paid as soon as possible.

If you get sick, please cancel. You should not receive massage if you’re feeling unwell as you may be contagious and will not enjoy the experience.

You can change or cancel your appointment by contacting us by phone, text or email.

If you booked online you can use the links provided in the emails to change or cancel your appointment.

GIFT VOUCHERS

Gift vouchers are available to purchase and have a six-month time limit.

Once the order and payment has been received the voucher will be sent by email.

Yes, all gift vouchers are transferable. Therefore, if you're unable to use your gift voucher for any reason, you can give it to someone else.

REFERRALS AND LOYALTY REWARDS

We want to encourage our local Ubaye Valley clients to recommend our services to their friends and loved ones.

To thank you for introducing Hibiscus Massage, we offer you 50% discount on your next massage for every person who comes to Hibiscus Massage for the first time following your recommendation.

Simply ask your friend to mention your name during their first visit and you’ll receive an email confirming your 50% discount on your next massage at Hibiscus Massage. Two 50% discounts can be combined to get a free session.

These reductions are applicable to all our treatments regardless of the duration.

NB: This referral offer is only available for those who live locally. It’s the person who makes the referral who will benefit from the 50% discount on their next session, not the person who has been referred.

We reward our clients for their loyalty.

For every nine massages purchased, you’ll receive a free 1h30 massage of your choice. Therefore, your tenth massage will be free.

This applies to all sessions you pay for, including those for friends and family members, and any gift vouchers you purchase online.