Hibiscus Massage takes the privacy and security of your personal information seriously. This privacy notice explains what information is collected, why it is needed, how it is stored and the choices and rights you have regarding your personal data.
How Hibiscus Massage collects your personal data
Hibiscus Massage collects and processes information needed to manage your inquiries, bookings and massage sessions. This may include your name, contact details, appointment details, payment information and relevant notes relating to your sessions.
When you make a booking or payment online, your information may be processed through the booking, payment or other service providers used by Hibiscus Massage.
When you attend your first massage, you will also be asked to complete a confidential health form. This may include information about your health that is relevant to your massage and any precautions or adaptations that may be needed.
Why do we collect your data?
Your personal information is collected and used to:
- respond to inquiries and communicate with you about your appointments;
- manage bookings, payments, gift certificates, loyalty programs and referrals;
- understand your needs and any relevant health information so that your massage can be appropriately adapted;
- maintain appropriate records relating to your sessions; and
- provide information you have requested or that is directly related to your relationship with Hibiscus Massage.
You are not required to provide health information. However, if you choose not to provide information that is relevant to your massage, it may not be possible to proceed with the session.
Personal data is processed only for specific purposes and only to the extent necessary for those purposes.
How long is your data kept?
Personal data is kept only for as long as necessary for the purposes for which it was collected, taking into account any applicable legal or administrative requirements.
Different types of information may therefore be retained for different periods.
When information is no longer needed, it will be securely deleted or otherwise disposed of appropriately.
How your records are stored
Paper health forms are stored securely and are accessible only to those who need access to them.
Other personal information may be stored electronically using secure booking, payment, communication and other service providers used by Hibiscus Massage. Access to these systems is protected by appropriate security measures.
How Hibiscus Massage protects your data
Hibiscus Massage takes reasonable measures to protect your personal information against unauthorized access, loss, misuse or disclosure.
Only the people and service providers who need access to your information for the purposes described in this notice will have access to it.
Your information may be shared with service providers who process data on behalf of Hibiscus Massage, such as booking, payment, website, email or other technology providers. These providers are only given access to the information necessary for the services they provide.
Personal information may also be disclosed where required by law or where necessary to protect legal rights.
Your rights
Depending on the circumstances and applicable law, you have the right to request access to the personal information Hibiscus Massage holds about you, ask for inaccurate information to be corrected, request deletion of your information, or object to or restrict certain processing.
If you have a question about how your personal information is handled or would like to exercise one of your rights, please contact Hibiscus Massage.